To provide an assessment service to customers presenting to the Council to ascertain what duties are owed to them by the authority and what alternative housing options are available to them.
To provide a comprehensive high quality homeless prevention, support and advice service to all households who are homeless or threatened with homelessness.
To ensure the delivery of a high-quality, customer-focused housing options service for households approaching Lewisham as homeless or in housing need.
The role includes overseeing holistic assessments, creating personalized housing plans, and providing timely interventions to minimize reliance on statutory and crisis services, such as emergency and temporary accommodations.
This involves managing a comprehensive advice and assessment service to determine the council's duties under the Housing Act 1996 and the Homelessness Reduction Act 2017.