Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
You must have an excellent track record in events or training with exceptional administrative skills and an eye for detail, as you will be accountable for overall logistics, including the organisation of the trainer's travel, co-ordination with the venue, formatting course materials, arranging printing and welcoming participants on the first day of courses.
As the public course training co-ordinator, you will be responsible for the end-to-end event coordination of a selection of London based public courses.
Our client are a world leading provider of Training Courses, online Learning and bespoke client learning solutions.