Schedule customer-appointed and proactive work for our field technicians and repair crews.
General
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland.
We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
Senior IT Workstream Lead - Financial Services - Life & Pensions
Our leading financial services client in the West Midlands is recruiting for a highly accomplished, Senior IT Workstream Lead for an initial 9 month contract, to join them on the successful delivery of two IT/Cloud projects/programmes, based at their superb HQ premises in Warwickshire.
You'll load and unload vehicles; scanning and labelling parcels quickly and efficiently, making sure every single package leaves our processing centre on time and in perfect condition.
As a Warehouse Sorter for Angard Staffing, this role will be based at our busy Parcelforce distribution centre.