We are seeking a Payment Collections Officer to join the team at a local authority in Sheffield (with one day required in the office per month and the rest able to do from home) .
The role involves managing debt collection primarily through telephony, both inbound and outbound, and handling a shared mailbox.
Deliver services to the required Service Levels (SLAs) and high-quality standards
Team members are required to perform duties across the range of on-site services and therefore this role requires a flexible, can do' attitude working across the range of on-site duties as part of a team to: