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Training Coordinator Job Description My client is a rapidly growing business who provide SaaS software solutions to organisations across the UK. An opportunity exists to join this Bristol-based business in a Training Coordinator capacity. Duties Support with the management, logistics and delivery of our training projects and products, and be responsible for the coordination of our digital webcasts, Q&A sessions, webinars and other training events on time Day to day administration of our e-learning academy, onboarding new customers, and supporting the learners in their training journey Working with the Directors, Partners Manager, external advisors and Product technicians, to ensure our training solutions meets both users and customer success targets Resolve technical and support inquiries with speed and precision Day to day management of our community helpdesk to grow utilisation and engagement through user driven initiatives Support Directors and Partners Managers to build key stakeholder relationships to support the growth of the business - including clients, sponsors, contributors, partners utilising all the platforms/tools we have available You'll be continuously learning on our products, applications, value proposition and differentiation to enhance conversations with stakeholders Achieve operational and CSAT targets by successfully managing delivery tasks Required knowledge, skills or experience Strong verbal and written skills with the ability to show attention to detail Supporting end users in a customer service environment A good logical approach to problem solving Ability to think on your feet in a highly demanding and fast-moving environment Professional attitude and presentation; polite, calm and customer-focused Organised with an ability to prioritise Strong multi-tasking ability and commitment to provide excellent customer service Take ownership of situations with positivity and a can-do attitude Passionate about technology and software solutions, with a desire to learn and develop Demonstrated ability to communicate, and build strong relationship and stakeholder management Min. 3 years previous experience in Customer Success, Community Engagement, Project Management, Event Management or Account Management Desirable experience in working with SaaS Enterprise Applications, Training Delivery or Construction Management Able to travel the UK and stay away from home as required and have a flexible approach. Additional Information Location: Bristol (Remote) Hours of work: Monday - Friday 8:00-17:00 Rates of pay: £26,000 per annum This vacancy is being advertised on behalf of Gem Partnership Ltd who are trading as a recruitment business. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search