You'll be responsible for assisting customers who require extra help, addressing their inquiries promptly and efficiently.
This role involves collaborating with colleagues across the organization, delivering high-quality service through various channels, and identifying and supporting customers in financial hardship or needing priority services.
As an Extra Care Specialist, you will play a vital role in maintaining our commitment to exceptional customer service.
Ideal candidate will have some sales/tele-sales experience and any previous industry freight/shipping or logistics knowledge would be advantageous.
Our client are a small, well established freight forwarder based in Chertsey who due to recent expansion have a new role available for a Part-time Tele-Sales Executive.
The successful candidate should have excellent communication skills; both verbal and written English and good admin/IT skills.