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Recruitment Partner: Akash KariaContract: PermLocation: NottinghamThe Software Renewal Manager will oversee the renewal process of all software licenses and subscriptions. We ask that you have an understanding of software agreements, negotiation skills and excellent communication. Supported by offshore administrative resource, you will manage a master database of software agreements that will be used to optimize spend through greater insight and coordination. You will identify and recommend efficiency opportunities, holding platform owners to account in delivering these. You will also work with Procurement, Finance, Software Asset Management and IT Purchasing to ensure software agreements are renewals are done in an efficient, timely and compliant manner. About the role You willl: Oversee and report on the IT2A 3rd party software landscape, developing and managing strategies for renewal that optimise this category of spendCreate and maintain accurate records of software agreements, generate reports and analysis to track renewal status, costs and savings deliveredProduce and manage an annual software renewal plan in collaboration with internal stakeholdersEnsure the renewal of software agreements to avoid disruptions in service and leverage negotiation, involving Procurement in line with policyCollaborate with Software Asset Management and Platform owners to understand future requirements, enabling the rightsizing of agreements and efficiency of spendManage the 3rd party software 3YP, budget and forecast on behalf of platform owners, incorporating planned changes to the software landscape and agreeing efficiency targetsNegotiate terms and pricing with software vendors in line with WBA policy and governance processesLiaise with IT Purchasing function to ensure purchase orders are raised and invoices processed in an accurate and timely mannerContinuously evaluate and improve software renewal processes, recommending improvements to internal stakeholders to enhance efficiency, accuracy and cost effectiveness What you'll need to have Experience managing software renewalsGood understanding of software licencing agreements, models and compliance requirementsExperience in achieving favourable terms and cost efficiencies - negotiationDrive to hold stakeholders to account in identifying and delivering cost optimization opportunitiesAnalytical mindset and interpretation of data to identify trends and make decisionsGood understanding of finance and planning processes It would be great if you also have Experience leading a small team remotely Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountEnhanced maternity/paternity/adoption leave payFlexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. What's next If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite
Recruitment Partner: About the role This is an important role within the SSC where you'll be an integral member of the leadership team, responsible for leading a team of first-line managers who are responsible for the daily output of the department, you'll need to be motivated to drive operational efficiency and performance. To lead, develop and motivate a team who are focused on maximising shelf availability and delivering the highest service level possible to storesManage performance of staff and achieve the throughputs in their functional areaTo ensure team members receive performance reviewsTo make short-term decisions in the operation to overcome anything that may affect on service to stores or availability of productsTo maintain an handover from the off going shift, the preparation and delivery of pre-shift briefings and the coordination of activity and maintenance of a positive working relationship with the wider management teamTo implement short and medium operational plans within the warehouseTo lead the Health & Safety and Shrink agenda with own team and operating areaTo ensure that a positive culture is created through communication, recognition and support also responsible for ensuring that the partnership process is supported and visible to the team What you'll need to have Experience of managing and motivating an operational team including planning and organising, exposure to controlling costs and managing a budget.Experience in working and knowledge of Supply Chain, warehouse processes and flows are essential to this role.Effective cross functional working and strong communication skills that are effective at all levels.Support Team Leaders in developing themselves and their teams and managing performance issues that are fundamental to a successful operation.The ability to interpret high-level data, forward thinking, drive and motivate teams to achieve results and help to create a culture that they are proud to work in. Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.#LI-Onsite
Contract: Fixed Term (6 months) & Permanent Opportunity available Recruitment Partner: Lizzy ParfittPeoplePoint is part of the Employee Relations Team within HR Operations. We are passionate about providing excellent support for leaders across our stores, opticians, and support office, around the ER issues they face. We are a team of c18 ER Advisors working within a shared service environment. The majority of our contacts are by email & phone and we handle an abundance of queries from line managers across our stores, opticians, support office and logistics divisions. About the roleIn this role, you report into the ER Manager and with your practical experience of employee relations and policy legislation, you will contribute directly to Boots' ambition to become the world's best pharmacy-led, health and beauty retailer, with a reputation for legendary customer service. You'll provide immediate in the moment' advice on a daily basis that takes into account the very latest employment legislation.The cases you'll handle will vary from disciplinary and grievance cases to performance and capability issues, ranging in degrees of complexity, from straight-forward return-to-work cases, to potential gross misconduct cases. With our aim of driving line manager capability you will use your coaching ability to coach managers into making their own decisions.In addition to taking calls, you will also give some face-to-face advice to Support Office managers, as well as respond to email requests for information or advice.You will always aim to deliver the team's high customer satisfaction targets with your focus on giving professional, friendly, and expert advice. What you'll need to have You will have experience working in a similar or more generalist role, either way, you'll have experience of the practical application of up-to-date employment law knowledge to a variety of employee relations issuesYou must be comfortable giving immediate advice that is accurate, commercially focused, and often complex, to help line managers make the right decisionsYou'll be a strong communicator who's able to build great relationships over the phone and get to the nub of the issue quickly.You'll also be a strong influencer, able to get the right balance of coaching and persuasion into every call. It would be great if you also have You don't need to have worked in a shared service centre/contact centre environment before, however, you will need to be prepared for this type of environment Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite
Closing Date: 11th April 2024Location: Nottingham, Full TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasOverview: This role is a critical linchpin in driving the creation of the best strategies and plans for the business unit while ensuring this is achieved in the most efficient way to hit all the financial, customer and strategic targets for the business unit. This role drives our Value and Christmas strategies and plans for the total business. Based in D90 Nottingham, this full-time role combines the best of commercial, marketing and insight to achieve these goals.Joining the Go to Market team presents an exciting opportunity to drive the development of a critical capability at the heart of the new business operating model.About the opportunity:The Go to Market and Planning team sit centrally within the Commercial teams of Boots, reporting into Marketing, though playing a critical role to the total function , across Commercial, Digital and Insights. This Head of GTM role reports to the Director of Go to Market and Planning and has strong matrix relationships which are critical to maintain, particularly with the General Merchandise Business Unit Director and Category director for Christmas.Peers and critical stakeholders of this role are across the General Merchandise and Beauty business unit lead teams (across category trading, own brand product, supply chain, insights, marketing, finance and ecommerce), as well as the other Go to Market business unit leads (in Beauty and Healthcare & Pharmacy Business Units) and the Customer & Commercial Planning team within the wider team.Key Responsibilities: Development of an innovative in-year trade plan which drives meaning and difference for Boots:o Responsibility to ensure the plan is grounded in insight & datao Ownership of translation of commercial activity into motivating, innovative and customer-led messages, themes & promotions across all channels (inc. design and development of themes, big customer messages and deals)o Ownership of brief to other leads (e.g. .com and Marketing) on the plan to executeo Responsibility to review and respond to changes in context and lead reactive changes to the plan Consolidation & communication of campaign performance, market & competitor activity to influence future activity, communicated to the rest of the business Evolution of the long-term strategy of the Business Unit, in the service of the overall Boots strategyAbout you: Highly experienced leader (ideally across at least two of Commercial, Retail, Marketing and Insight) High level, and experience, of commercial acumen Strong track record of delivery to targets, through the creation of owned plans and strategies Ability to see multiple perspectives (commercial, customer, brand and operational) to drive for the right blended plan and outcome Experience of detailed and high value promotional plans (critical for the Value and Christmas elements of this role) Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.What's next:If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Closing date - Monday 3rd June 2024 The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience. We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events. This is an exciting chance to join our Digital first team and learn how our products, promotions, new brands and big events are operationally planned, set up, tested and implemented online. About the opportunity: Chance to become an expert in our Digital systems which launches and maintains our products and promotions online. Depending on wider team requirements, you may have opportunity & be asked to support the wider Digital team on ad hoc projects so may not be fixed to one teamBe one of the first to learn ways of working in both areas and help shape the development plan for future team membersAccurately document, track, set up, test and publish promotions or products required to the appropriate timings & standards, having completed self & colleague checks to ensure this. This is an extensive part of the role so suited to someone who thrives on this type of task. Tasks could range from testing and signing off promotions due to go live on site, ensuring they work as briefed, that there are no technical nuances and work commercially correct especially when on multiple deals, through to liaising with our suppliers to obtain the correct copy, product attributes & imagery then accurately implementing this on site, optimised to show to the customer and colleagues in the best possible & clear way. Products will then need optimising post launch using data to drive the right points of intervention to improve customer engagement & visibility. You will need to ensure that the relevant requesters, trackers & managers are updated accurately and reported, to effectively communicate when tasks are completed or share detailed progress with the relevant teams. About you: Able to build relationships quickly within the Digital Services team and externally with all the key teams who we support and are a team player, finishing the day as one team rather than an individual.Have an inquiring mind, be curious on the why' to understand cause/effect of processes, be pragmatic and take ownership for their work.Grow knowledge quickly, open with their competence & development, learn from mistakes and apply training. Be confident in reaching out to peers for any support required and able to adhere to documented standard operating procedures according to whichever team you are supporting.Can deal with conflicting priorities especially with working across multiple teams and ensure relevant tasks are completed to time and accuracy expectation. Able to switch between activities effectively keeping logical track of where you are and able to pivot to something else when required. This role suits a highly organised individual who can use experience & guidance from their line manager to prioritise value adding tasks & support customer. Able to challenge colleagues and briefing teams to ensure the set deadline is met or effectively escalated to uphold customer experience and commercial agreements. Must be confident in using the Microsoft suite, specifically excel, and have the skill to manipulate data to spot errors or get to an answer efficiently, calling out any accurate data-based insights where appropriate and taking action on them to improve customer experience or ways of working. Optimisation led, with SEO experience and experience of being a champion for customer is preferable but will be taughtFlexible to meet the testing and sign off timings required before peak traffic times / days online as highlighted below The role will be part of a shift-based team who support flexible business requirements and growth of the business, this may include weekends, bank holidays and seasonal periods. With our website available for customers 24 hours a day, working times will vary at short notice and require some early mornings from 5am if required to ensure everything is accurate and signed off ahead of customer peak shopping periods. Our benefits Boots Retirement Savings PlanEnhanced maternity/paternity/adoption leave payDiscretionary annual bonusGenerous employee discountsFlexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Closing Date: 4th JuneLocation: NottinghamContract: Permanent, Full-TimeRecruitment Partner: Frankie McCallister-LyasOverview:Sitting within the Customer Marketing Operations Team, you'll be responsible for building and delivering a multi-channel CRM campaign.Working as part of the Customer Marketing Operations team, you will be responsible for multi-channel communications (Email, Push, In-app messages, Inbox etc). You will have the opportunity to work with numerous stakeholders across the business as well as external vendors on exciting and cutting-edge technologies and play an integral part of implementing these in the day-to-day work. You will develop expertise in the digital marketing journey, with full access to our digital marketing training programme, building excellent foundations for career progression.Key Responsibilities: Working with design and marketing to turn creative ideas into HTML for email and app. Building & testing custom emails within Adobe Marketing Cloud platforms Working with Loyalty & Data teams to continually develop our customer communications via email and app. Working with internal & external vendors to build and test new capabilities and tools. Working efficiently and at pace to meet short deadlines.What you'll need to have: Excellent practical knowledge of HTML and CSS. Comfortable using JavaScript and code editors. Experience in creating responsive layouts and web design. Experience working with an email campaign management platform. A keen interest in digital marketing and marketing technology tools. Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Recruitment Partner: Akash KariaLocation: NottinghamContract: PermWe are looking for an experienced Project Manager to join us to oversee all aspects of projects in Boots and No7 Beauty Company IT. You'll work closely with the wider Boots IT organisation and 3rd parties to ensure each project meets its required objectives, on time and within budget.The projects you'll be working on may take many forms, from implementing new systems such as a master data management tool, or coordinating the development of a new website or app that'll be used by our customers. You'll be responsible for scoping out projects, making sure they are delivered effectively and ensuring that the correct project management processes are followed. A proud equal opportunity employer, we passionately embrace team member diversity and provide a positive and inclusive working environment for all.About the roleReporting into the Delivery and Operations Manager, you'll ensure that projects are managed effectively: Primary duties and responsibilities:Leading the planning and implementation of projectsPlanning and scheduling project timelinesCoordinating project resourceResource planning and allocationQuality assuranceManagement of project risks and issuesManaging project administration, including documentationTracking and maintaining project budgetsManaging relationships with 3rd partiesTracking project performanceReporting regularly to senior managementWork with the PMO to ensure projects comply with the PMO standards and procedures What you'll need to have Project management qualification and experience, e.g. APMP, Prince2, MSPExpertise in multiple project delivery methodologies and processes (including waterfall and agile)Excellent stakeholder management skills with a strong ability to build relationships and influenceStrong communication skillsYou'll need to be resilient in the face of challenges, and care and support others within the team It would be great if you also have Experience working within a CPG or retail organisationIn-depth knowledge of specific IT retail environmentsExperience of project management systems e.g. MS Project, KeyedIn, Wrike Our benefits Boots Retirement Savings PlanGenerous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots HearingcareExcellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria and outdoor seatingWe have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). What's next?If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite