The individual we seek will be used to working in a highly fast paced European Contact centre operation and will look after resource planning, call forecasting and shift management.
We are looking for an exceptionally talented WFM Manager professional to join a highly progressive, growing business to work.
Key Responsibilities
Responsible for maintaining accurate call forecasting for all European markets, and developing the resource plan by market and contact channel.
In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for the successful adoption and expansion of our content within their assigned accounts.
Customer Success Managers (CSMs) connect our most strategic clients to Refinitiv's portfolio of quant and feed solutions.
The specialist plays a vital role in ensuring our customer's can unleash the full power of Refinitiv by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey.
Parkside Recruitment are seeking a proactive Technical Services Manager (TSM) to join our client's team in a prestigious multi-tenanted property in Waterloo, Central London.
Type
Permanent, full-time.
About
The Technical Services Manager will play a pivotal role in managing engineering risks and driving building performance through technical solutions.
The reason for this arising is to provide additional resource support to the CRM strategy and campaign planning team whilst the company looks to make a permanent appointment.
It's therefore reasonable to assume there's the potential for this role to also go permanent, should the role holder be open to considering the transition.
But it's worth noting, should that happen, there will be an in-office requirement associated with the permanent engagement.