This is an important role within the SSC where you'll be an integral member of the leadership team, responsible for leading a team of first-line managers who are responsible for the daily output of the department, you'll need to be motivated to drive operational efficiency and performance.
The individual will be a key member of the business unit leadership team.
This person will need to build big relationships across multiple stakeholders in order build and shape the future of the categories that they lead directly, as well as the wider business unit performance.
We have a new opportunity to join our team and learn skills across our two main teams; Digital Product Setup and Digital Promotions & Events.
The Digital Services Team are responsible for leading a wide range of operational & business processes across our UK and ROI digital platforms, ensuring that they operate effectively, deliver value and always enhance the customer experience.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
The Lead Product Manager is an established Product Professional, leading a team of Product Managers and Product Owners in the delivery of a group of Products throughout their lifecycle.
Working as a member of the Digital Product Management Team you will play a key role in the delivery of Boots' Digital Transformation agenda.
Putting the customer at the heart of all we do and with a focus on value delivery, you will be shaping and delivering the digital product vision, roadmap and subsequent development across our digital channels.
Closing Date: 11th April 2024Location: Nottingham, Full TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasOverview: This role is a critical linchpin in driving the creation of the best strategies and plans for the business unit while ensuring this is achieved in the most efficient way to hit all the financial, customer and strategic targets for the business unit.
Based in D90 Nottingham, this full-time role combines the best of commercial, marketing and insight to achieve these goals.Joining the Go to Market team presents an exciting opportunity to drive the development of a critical capability at the heart of the new business operating model.About the opportunity:The Go to Market and Planning team sit centrally within the Commercial teams of Boots, reporting into Marketing, though playing a critical role to the total function , across Commercial, Digital and Insights.
This role drives our Value and Christmas strategies and plans for the total business.
Closing Date: 22nd MayLocation: Nottingham, Full-TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasAbout the role:You will provide proactive, efficient administration and organisational support to the Boots UK Chief Marketing Officer and one of their direct SLT.Through the use of exceptional planning and prioritisation, the role will effectively and efficiently support IUR leaders to deliver their business priorities.
Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
The role is fundamental as it creates the space and time for our leaders to focus on our people and deliver for the business.Key Responsibilities: Complex diary management and meeting organisation, ensuring meetings are arranged according to business priorities, adapting calendars to accommodate urgent and last-minute requests To be the first point of contact on behalf of the executive member for stakeholders across the business Be prepared to deal with sensitive information and maintain the highest levels of confidentiality, including potential non-disclosure programmes Provide general admin support e.g.
Working in the Digital Operations team you'll collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC.
You be involved in everything from troubleshooting website issues, and managing online fraud risk, to analysing data to gain insight into how we can make the service better.