My client is looking for a Collections Agent who will be responsible for making and receiving telephone calls from businesses and individuals to recover outstanding debts.
Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
The successful candidate will be working shifts between 8am to 8pm - Monday to Friday, in an open plan, contact centre environment achieving personal and team targets.
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
General
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
General
Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company.
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Working shifts between 8am to 8pm Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.
They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
Company Description
As part of our client's ambitious growth plans, they are looking to strengthen their team based in offices just north of Sheffield City Centre.
We are seeking a dedicated and professional Call Handler to join our dynamic team in Hertfordshire.
The successful candidate will be the first point of contact for our clients, handling inbound and outbound calls, providing exceptional customer service and ensuring smooth and efficient communication.
This role is crucial in supporting our debt collection operations and maintaining positive relationships with our clients.
The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts.
To assist the department in collection of accounts that are between 1-90 days past due.
By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments.
The post holder will work as part of a specialist team with responsibility for collecting service charges.
They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary.
They will be responsible for authorising payment plans and checking that these are maintained.