Are you an experienced Debt Advisor looking for a new opportunity?
This allows us to deliver grants for customers, energy support, job coaching, money coaching and money and debt advice.
As part of the ongoing commitment to supporting our customers through the Cost of Living Crisis, SNG invests in a Customer Support Fund to provide additional services.
You will be speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
This is an inside IR35 contract, running through to the end of the year minimum.
Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.
They are looking for a customer orientated candidate to join them as a Client Service Advisor on an initial 6 month contract with the likelihood of a permanent opportunity at the end.
Our client is a family feel, growing business based in South Cambridge.
We are looking for a Level 4 QCF (or equivalent) advisor to give support within the Tax, Protection, Investments and Trusts space, for a national wealth client.
You will be expected too
Support the team with the Investments Advice Guidance Framework.
Provide technical support to the business regarding the different products on offer.
Outbound & Inbound call centre, working off a list of current business customers, making calls to ask them if they would like to upgrade to a SMART meter (which is a free service)
This role is working on a predictive dialler making outbound calls as well as dealing with inbound internal calls and main objective is to book smart meters, this role is target drive where achievable targets will be set weekly to the advisors.
No sales needed, but experience in customer services and objection handling would be helpful so they can give advice and describe benefits to the customers about the meters but not hard selling - they will be speaking with existing business customers, so a first-class respectful service is expected.