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Service Delivery - Telecoms If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you. Let's look at the role and responsibilities: You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time and both simple and complex solutions. You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for. You will be required to collaborate with your team mates to deliver service targets, on your own and collectively. You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands. (Team will be 3 strong by end of 2024) Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers You'll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / Cabling, Access points/ 365 / Cloud IT solutions where needed, with support from our vendors. If this sounds like you - here's what we're looking for in the ideal candidate: A minimum of 2 years building phone systems on portals. A proven track record in service & implementation using hosted products. The confidence and strong rapport building skills to be able to troubleshoot for a client on-site. The ability to be able to explain technical solutions to a client in a simple way. Being able to cable would be an advantage Experience with working on wireless access points You'll be a Team Spirited person, who collaborates well with others and shares ideas. You must have pride in your work and be as quality obsessed as the rest of the team! Proven practise in delivering client focused solutions based on customer needs. Demonstrable results in managing multiple queries at a time, with attention to detail. Competent user of MS Office products, particularly Word, Excel and Outlook. Experience in on-site and off-site system installations. You will need to have a Full UK Driving Licence What's on offer? up to £40k No Weekends or Bank Holidays. 4:30pm Finish Monday - Thursday, 4pm Finish every Friday. 21 days annual leave Training Programme with industry recognised Qualifications Personal Development Plan to get you where you want to go in your career. A supportive & friendly environment where you matter. On site Free Parking Company trips and incentives
Telesales Representative Job Type: Full Time, Permanent Location: London Salary: £21916 per annum plus uncapped OTE. Hours: Shifts Mon- Sun 9am- 8pm. London's largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they build, own and operate their dedicated fibre optic network and install it directly into the home, meaning they can deliver a super-fast connection at prices the national providers find hard to beat. They're a relatively new company to the market, but since establishment: They're the only broadband provider on the market offering residential speeds up to 3,000 Mbps. Their network covers over 1.3 million properties in London, which is more than one third of homes in the UK's capital city. They have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London's biggest landlords. They have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband. Their mission is to bring better, Gigafast internet to everyone. They're proud of their achievements so far, but they are not complacent and definitely not stopping here. To help us get to their future, they're looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of their growing business. Job purpose: They are looking for an enthusiastic Telesales Representative to contribute to generating sales for their company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. What you'll be doing: Contact potential or existing customers to inform them about a product or service Answer questions about products or the company Ask questions to understand customer requirements and close sales Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company's reputation Go the "extra mile" to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information The experience they're looking for you to bring: Experience as telesales representative or other sales/customer service role desired Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints Why join us: You get to work with some of the best technology in the market Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, they value your contribution They all love time off whether that's going on an exotic holiday or a staycation, you'll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days Birthday leave, their treat to you Keen cyclist, join their cycle to work scheme Flexible WFH policy Enjoy the perks of Vitality health You get to work with an amazing bunch of people To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website where you can complete your application.