The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
New opportunity available for an experienced and friendly Team Leader to join a growing team.
The role is accountable and responsible for up to 100 designated accounts, ensuring timely, accurate billing and specialist debt management across all client accounts and will have up to 5 employees, reporting directly to the Team Leader.
ROLE
Lead regular client meetings to gain feedback on service levels.
Our client are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Team Lead to be a key part of our London team.
We are seeking a Team Leader to join an East London Drug and Alcohol Service.
This is an exciting new opportunity, to work flexibly and creatively as a member of our multidisciplinary team to determine what is required to make the greatest positive impact on everyone who is referred to the programme.
Responsibilities
Overseeing a team of employees and managing performance, sick leave, supervision (including reflective practice), and ensuring that employees adhere to internal and external policies that are relevant to their positions.
Join our vibrant team, where we believe in the power of people to drive success.
We're on the lookout for a dynamic individual to lead our exceptionally talented client support administrative team.
Picture yourself in a client-focused environment, where every day brings new challenges and opportunities for growth, where you'll inspire and motivate a talented group of individuals, fostering a culture of collaboration and excellence.
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
We're looking for Customer Team Leaders to join our team at Co-op.
Closing date: 31-05-2024 Customer Team Leader Location: 12-14 Madrid Road, Guildford, GU2 7NT Pay: £13.32 per hour Contract: 16 hours per week regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.