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Temporary Hybrid 1st and 2nd Line Support Analysts Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support. The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees. These roles will have a hybrid working style and be based in London. Key Responsibilities Serve as the initial and secondary point of contact for end-users experiencing IT issues, providing immediate assistance and resolution. Log, categorise, and prioritise incoming help desk tickets, ensuring accurate documentation and timely follow-up. Troubleshoot and resolve technical problems related to Dell and Apple hardware within a Windows environment. Provide in-depth technical support for escalated issues from the 1st line support team, performing root cause analysis and implementing solutions. Guide users through step-by-step solutions via phone, email, or remote assistance tools. Maintain and manage documentation of technical procedures, solutions, and support knowledge base. Collaborate with team members to share knowledge and improve overall service delivery. Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. Ensure service delivery aligns with white-glove standards, providing a high level of customer satisfaction. Be available for weekend support on an exceptional basis, as required by business needs. Requirements Strong proficiency in supporting Dell and Apple hardware in a Windows environment. Demonstrated experience in both 1st and 2nd line technical support roles. Excellent communication skills in English; proficiency in German is a major plus. Ability to work independently and as part of a team, with a strong commitment to customer service excellence. Familiarity with IT service management tools and processes, including ticketing systems and remote support software. Strong technical knowledge of Windows operating systems. A customer-centric approach with a commitment to delivering high-quality service. Willingness to work standard business hours with the option for weekend support on an exceptional basis. Our client is eager to welcome talented individuals who thrive in a collaborative and innovative environment, dedicated to excellence in IT support. Join their team and contribute to delivering unparalleled technical expertise and customer service. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Strategic Partnerships Development Associate Location: London Length: 9 Months Rate: £37.50 p/h PAYE (Approx. £78K per annum) Hours: 9am 6pm This client is a top 5 tech giant and one of the world's most popular search engines. This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces, as well as free breakfast/ lunch/ dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods. Job description: Deliver full pieces of a partner project that are integrated into overarching projects, with minimal assistance. Contribute to the identification, creation, negotiation, and implementation of effective business development agreements that drive results for Google.(e.g., low-value deals, bilateral agreements). Plan and execute prioritized project work, selecting appropriate methods to most effectively achieve project objectives. Take initiative to develop goals with support from the manager. Identify and recommend creative ways to improve solutions for partners to defined problems faced when identifying opportunities, structuring deals, or creating joint partner business plans via selection of better methods. Work within one or more teams to develop and refine go-to-market strategy and/or execute partner initiatives. Identify key stakeholders with Product, Engineering, Legal, and other cross-functional teams to build network and contribute to cross-team collaboration. Manage and maintain relationships with partners, acting as a primary contact for a partner list. Coordinate timelines, goals, and objectives for assigned component(s) of a project. Demonstrate working knowledge of industry/vertical/market and an understanding of Google partner ecosystems. Responsibilities: Own managing partner engagement and relationship by tracking business metrics and insights, building business forecasts, and ensuring strong brand/reputation management, with minimal guidance. Own end-to-end partner experience to ensure deal integration which includes negotiating and finalizing contracts, executing on account plans, pitching to partners, resolving partner issues, and advocating on behalf of partners, with minimal guidance. Develop partner strategy, including new partner and opportunity prospecting. Conduct partner/industry research and collaborate on product strategy, with minimal guidance. SKILLS/EXPERIENCE/EDUCATION: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations. Ability to interpret legal documents and collaborate with attorneys to ensure the drafting of contract language reflects business needs and intents. Ability to utilize open, closed, and leading questioning techniques to understand underlying beliefs, motivations, and causes for behaviors, needs, and desires. Knowledge of the customer's organization, industry, competition, and end-customers. Ability to combine technical and financial data to differentiate and position the value of Google products, services, and solutions to create competitive advantage. Ability to analyze and apply industry, market, and organizational information to strategies and plans. Ability to navigate through the sales process using techniques to help customers reach mutually agreed outcomes within a deal. Ability to leverage standards-based business practices to ensure materials, equipment, and technology deliver efficient and effective business outcomes. Ability to discover opportunities to deliver expanded customer value by effectively managing the pipeline throughout the entire sales/customer lifecycle. Ability to gain commitment to a product, service, or idea from partners, customers, and stakeholders using data and appropriate communication or storytelling methods. Knowledge of the process of managing several related projects or programs, often with the intention of signing deals. Ability to build trusting, collaborative relationships and rapport with different stakeholders and businesses. This includes being approachable, engaged, authentic, and relating well to people regardless of personality or background.