Responsibilities for the Technical Engineer include
Provide technical support to the product support team.
General
Elevation Recruitment Group are working with a manufacturer based in Wakefield to recruit a Technical Engineer to join their team.
Our client is looking for someone who is confident being client-facing with excellent customer service skills, and project management skills and can work collaboratively in a team, across other departments and with external customers
Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, and support of Windows OS and MS communication and collaboration tools.
Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA ICT services as required, using properly configured and reliable devices.
Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.
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