The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
This profitable and growing organisation require an experienced IT Support Engineer, to join them their established team providing remote, email and in-person technical support to hundreds of users.
You will have excellent communication skills and the ability to learn new technologies quickly.
£26,000 - £30,000 bonuses, 35-hour work week and great benefits
Posted by In Technology Group Limited • £26K/yr to £30K/yr
Daily Responsibilities
Be responsible for 1st/2nd line support.
General
As a 1st/2nd line support engineer,you will be responsible for providing up to L2 solutions for their clients, acting as a 1st point of contact for resolutions from the service desk and escalating above as appropriate.
In Technology Group are looking for a 1st/2nd Line Support Engineer to join one of our clients in Leeds, based on site.
Posted by Bennett & Game Recruitment • £24K/yr to £30K/yr
General
The Software Support Consultant you will be involved in the investigation and resolution of both customer and internal support requests in relation to accounting, payroll and other software, ensuring all obligations are met.
Exciting opportunity for a Finance Software Support Consultant to join our client an IT Company located in Huddersfield on a full-time, permanent basis.
Position Overview
Accurately update database records as required with all interaction.