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My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience. This role will suit a career minded, driven candidate with excellent attention to detail. My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management. To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool. To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines. To obtain and evaluate all relevant information to maintain quality befitting of a world class support service. To manage customers' accounts and databases across the Review, Learn and Insight modules as well as other accounts. To prepare, analyse and distribute customer activity reports relating to learner progression and completion. As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3) To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach. There will be business driven goals (KPIs) to achieve each year these will be a combination of company and personal goals and will have an impact on your personal remuneration
Are you looking for a new exciting opportunity working as an IT Support Engineer to be based in Reading? You will be responsible for the maintenance of all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Main Duties of the Role Settle and manage any technical issues that impact the operations by providing efficient technical solutions. Installation / repair of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Complete a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 2 years' similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and resolve technical problems. Salary £24,000-£32,000 per annum, depending on experience
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading / Berkshire Area. If you are keen to join one of the most successful MSP's in the UK...read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading and Berkshire Salary: £24k- £32k base salary plus great benefits What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!