Software Support / 1st Line Support / Technical Customer Service / Helpdesk Engineer required for my Reading based client.
Salary is £24k - 28.5k
This is a permanent role with HYBRID working conditions.
This role will suit someone who is a fresh Computer graduate or someone with 1-2 years' experience in an IT / software Support role.
This is an excellent opportunity for someone who wants to progress their career with opportunities to move into:
- Senior Software Support role
- Development
- Implementation
- Consultancy
- Sales
FULL TRAINING WILL BE PROVIDED
You MUST be an enthusiastic, customer focused person who is willing to learn and progress.
Duties & Responsibilities
- Serve as the initial contact for customers via phone, email, or chat.
- Address customer requests for assistance promptly.
- Utilise knowledge and skills to meet customer needs and resolve basic problems within established specifications and defined standards.
- Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments.
- Ensure timely follow-up with customers, maintaining an exceptional support experience.
- Create comprehensive case notes and documentation for customer issues.
- Prioritise incoming issues and route them to the appropriate resources for resolution.