Customer Support / Service Desk / Helpdesk Technician
Join our client's Helpdesk team as a Customer Support Technician and play a pivotal role in maintaining their commitment to exceptional customer service.
In this role, you'll leverage your technical expertise to manage faults and resolve remote cases efficiently.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
Are you an experienced IT Support Engineer, looking for a new opportunity?
You will provide 1st & 2nd Line Support for all technology provided across the school, working with the Apprentice IT Technician to ensure high quality IT services are always available.
If so, we have a rare opportunity to join this prestigious leading school based in the Warlingham area.
Posted by IT Talent Solutions Ltd • £38K/yr to £50K/yr
Key Responsibilities
Lead and mentor a team of technical support engineers to provide exceptional service.
General
Overview: As a Hands-On Technical Support Manager, you'll lead a team of talented IT support engineers while remaining actively involved in resolving complex technical challenges.
Working primarily in a Microsoft environment, you'll manage client infrastructures, handle escalations, and ensure the smooth delivery of IT services.
Offering a competitive salary of c£25,000 this is a great opportunity for somebody who has either worked within a technical/engineering role, where fault finding and repair is your day-to-day role, or for someone who has a love and passion for fixing things!
We are working with a well-established and growing business based in Redhill who are looking to recruit a Warehouse and Technician Assistant.