Technical Support Manager
Overview: As a Hands-On Technical Support Manager, you'll lead a team of talented IT support engineers while remaining actively involved in resolving complex technical challenges. Working primarily in a Microsoft environment, you'll manage client infrastructures, handle escalations, and ensure the smooth delivery of IT services.
Key Responsibilities:
- Lead and mentor a team of technical support engineers to provide exceptional service.
- Provide hands-on support for troubleshooting and solving advanced issues in Microsoft environments (Windows Server, Office 365, Active Directory, Azure, etc.).
- Act as the escalation point for complex technical problems and guide the team to resolutions.
- Manage client relationships, ensuring IT systems are optimized and service levels are met.
- Implement best practices for system administration, security, and compliance.
- Oversee the deployment, configuration, and maintenance of Microsoft-based systems.
- Collaborate with clients and internal teams to assess needs and design customized IT solutions.
What We're Looking For:
- Proven experience in a leadership role within a Microsoft environment.
- Hands-on expertise in managing and troubleshooting Microsoft technologies (Windows Server, Office 365, Exchange, Active Directory, Azure).
- Experience with Managed Service Providers (MSP) and a strong understanding of multi-client environments.
- Excellent problem-solving skills with a proactive, customer-first mindset.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and lead teams effectively.
Salary: £50,000+
Location: Woking
Driving License: Required