Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
Experience Required
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
Supporting, configuring, and deploying Windows 7/10.
General
Supporting Microsoft Office 2013
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office
Our client's Maintenance Technicians undertake minor reactive repairs and carry out planned maintenance works including regular painting and decorating, health and safety checks, grounds maintenance, gardening, refuse and recycling management and undertake regular inspections of the gym, ensuring that the equipment is always in good working order.
PMR are seeking a Maintenance Technician to work onsite at our client's Purpose Built Student Accommodation development in Cardiff.
This role will require the job holder to be available out of hours for emergency maintenance cover when required.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers.
Your new role
As a Service Desk Analyst you'll play a crucial role in assisting internal customers.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.