Posted by IT Talent Solutions Ltd • £38K/yr to £50K/yr
Key Responsibilities
Lead and mentor a team of technical support engineers to provide exceptional service.
General
Overview: As a Hands-On Technical Support Manager, you'll lead a team of talented IT support engineers while remaining actively involved in resolving complex technical challenges.
Working primarily in a Microsoft environment, you'll manage client infrastructures, handle escalations, and ensure the smooth delivery of IT services.
Customer Support / Service Desk / Helpdesk Technician
Join our client's Helpdesk team as a Customer Support Technician and play a pivotal role in maintaining their commitment to exceptional customer service.
In this role, you'll leverage your technical expertise to manage faults and resolve remote cases efficiently.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
As a Support Technician you will be responsible for supporting basic network tasks and configuring software, as the successful candidate develops in the role they will have opportunities to work on more complex tasks such as hardware planning, IT management and programming.
Our client based in the heart of Godalming is seeking an IT Support Technician to join their growing IT department.