The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.
Main Purpose of Job
To provide specialist support for military applications, land and sea based.
My Client is seeking an enthusiastic, forward thinking, and motivated individual to ensure the effective delivery of the extensive activities that underpin the businesses operational responsibilities, with a particular focus on fault co-ordination, asset maintenance and building effective relationships with internal and external stakeholders.
This is an exciting new role implemented to support all areas of the business created to identify any issues or complaints at inception, this will be designed to stop any escalation developing, highlighthing any areas of the business that need extra support and continuing in their desire for excellence.
Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.
We are pleased to be supporting our Horley based client who are seeking a Project Support Coordinator to join their growing team.
You will be joining a fast-growing technology-based business that has built a market leading position in the provision of energy data and services with a proven track record for constant innovation.
This is a fantastic opportunity for someone with at least 6 months commercial office experience who is looking to take that next step in their career!
As a Team Leader at WTW, you will be making a difference within our leading and fast-growing pension administration business.
You will enjoy being able to benefit from your experience to date and develop your career further within this important role within WTW.
You and your team will provide a high-quality and valued service to our impressive portfolio of clients which includes prestigious and market-leading global companies.
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider.
Are you a capable, high-energy technician looking to make the next step in your IT career?
Do you have the enthusiasm, attitude, and energy for offering a first-class service?