The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
We are seeking an experienced IT Support Manager to lead our technical support team.
General
We pride ourselves on delivering exceptional IT support and solutions to our clients, ensuring their technology infrastructure runs smoothly and efficiently.
We are a dynamic and growing Managed Service Provider (MSP) serving mid-sized businesses across various industries.
Our client are a fantastic digital healthcare company who are looking for a talented Operations Support Team Leader to lead the team.
Are you an amazing Operations Team Leader with experience managing a team, looking for a fantastic new opportunity in a growing digital healthcare company?
Then this could be the perfect opportunity for you.
Like us, you excel at collaboration, exploration and innovation.
About Us
About Us:Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.