Are you an amazing Operations Team Leader with experience managing a team, looking for a fantastic new opportunity in a growing digital healthcare company? Then this could be the perfect opportunity for you.
Our client are a fantastic digital healthcare company who are looking for a talented Operations Support Team Leader to lead the team. They are looking for a candidate that has experience of managing or supervising a team in the past who is looking to take that next step up in their career. The successful Operations Support Team leader will be responsible for leading, supporting, coaching and motivating the team.
This fabulous company are based in Windsor and the role is working 9-5:30pm on a 37.5 hour working week. The role is hybrid, with 3 days in the office and 2 from home. This is flexible, as long as you can easily get into the office in Windsor when needed. The salary on offer is £28,000 to £30,000 dependant on experience.
What will I be doing in the Operations Support Team Leader role?
- Monitoring the daily performance of the team and taking corrective action taken where necessary
- Overseeing the allocation of tasks/workloads to the team(s) via inbox allocation
- Ensuring incoming medical records are dealt with in a timely manner and within client KPI's
- Assist with managing other teams where required
- Ensure that all service level agreement targets are achieved and KPI's met via quality audits
- Ensuring that individual and team targets are implemented and met
- Liaise with clients on a regular basis to identify and rectify any issues
- Liaise with the Business development team to ensure processes are agreed and communicated to customers
- Monitoring of telephone skills and providing immediate feedback where necessary
- Managing the operations clear desk audits and updating information security team of any breaches
- Liaison with IT concerning chasing and raising of tickets for the operations teams
- Ensuring all complaints are dealt with or escalated in a professional, efficient and timely manner
- Responsible for appraisal and overseeing the personnel related aspects of running a team e.g., holiday approval, return to work interviews, overtime, time keeping, review meetings, raising training needs and managing any inappropriate behaviour
- Providing great customer service and ensuring the team deliver this
What skills and attributes do I need to be successful in the Operations Support Team Leader role?
- Excellent customer service skills
- Proficient use of MS Office
- Coaching and development skills when mentoring and leading staff
- Ability to challenge behaviour in a fair and constructive way
- Commercial and business acumen
- Innovative with the ability to come up with improvements and new ideas
- High level of attention to detail
- Highly organised
- Great communication skills
- A team player with a supportive attitude.
Does this Operations Support Team Leader role seem like the perfect opportunity for you? If so, then apply now!!!!!!!!!!!!