The Technical Support Team Lead is required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
In this exciting Lead Technical Support role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
Posted by TEC PARTNERS LIMITED • £25K/yr to £30K/yr
General
Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
About the Role
Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products.
Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.
As a Team Leader you will be responsible for leading and motivating a team of 10-12 customer service advisors to deliver exceptional client service to our 1.8million clients by meeting service delivery and call targets.
We have a new position open for a (Contact Centre/Helpdesk) Team Leader to join our multi-channel client communications centre.
This is an exciting time to lead, coach and motivate colleagues and ensure a brilliant client experience, drive operational excellence and efficiency, and champion change during an exciting transformation journey.
Posted by Lucy Walker Recruitment Ltd • £50K/yr to £55K/yr
Due to natural growth and continued success, we are recruiting for a Technical Team Leader and Client Management candidate.
Due to the level of technical support, language and product you will be working with you must come from a transferable background such as engineering or specifically chemical engineering.
We have a unique opportunity with one of our leading clients who specialise within the marine, textile and food industry.
Salt are currently partnered with a global MSP provider who require a Servicenow Backend Technical Support Engineer to join one of their clients on an initial 12-month contract.
Day rate is negotiable DOE but paying a maximum of c£220 per day
The role is hybrid (Surrey/SW London) and inside IR35.