The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients.
Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success?
You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure.
Required: Experience as a Support Team Lead within Software environment
Expanding Global Software House requires a Support Team Lead with experience leading, mentoring and training a Software Support team to ensure a first-class support solution to customers.
The Role
Your key responsibilities will be to manage the support team, providing technical assistance, training and mentoring, as well as managing the team workloads and rotas, etc.
As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients.
Technical Team Lead - Bury St Edmunds - Up to £48,000
We are seeking a highly motivated Technical Team Lead to join the team at leading technology and Software company based in Bury St Edmunds.