We are looking for an experienced software support specialist to take a senior role in fast growing company's client support team.
Must have 3 years client software support experience.
Any SQL or other database skills, Advanced Excel, ability to read and troubleshoot code, and analytical problem solving skills are relevant, though not all essential.
Our client based in Reading, Berkshire is looking for a motivated and passionate IT Support Engineer with good experience of supporting Schools with upholding all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions.
This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks.
Duties
Supporting communication between your schools and the client, ensuring they are up to date with what services the client can offer and control the accounts of your customers.
The Aura Technical Support Engineer (TSE) will be the secondary contact point for Aura customers contacting our Helpdesk.
Technical Support Engineer Required: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for a Commissioning Engineer.
The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience.
We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company.
Ideally you will have at least a year's user support experience in a software company.
Excellent career progression opportunities due to predicted rapid growth of the company and team, supportive culture and structured training and onboarding.
We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company.
If you have at least a year's user support experience in a software company, and ideally Advanced Excel skills and some SQL or other database skills, contact us.
Excellent career progression opportunities due to rapid growth of the company and team, supportive culture and structured training and onboarding.