The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
My client is seeking two motivated and detail-oriented Technical Support Specialist to join their telecommunications team.
In this entry-level role, you will assist in providing technical support and solutions to customers, addressing their concerns related to telecommunications services and equipment.
We are seeking a Technical Support Specialist to join our clients team, providing front-line technical support to both our internal and external sales teams.
You will be directly communicating with our client base, assisting with technical enquiries for all our products and bespoke solutions, and reporting to the Managing Director and Projects Manager.
This multi-tasking role offers excellent prospects for career growth and development.
We currently have an exciting opportunity available for a 1st Line Technical Support Specialist to join our Service Delivery Team based in Brentford, London (some fieldwork may be required).
Role & Responsibilities
You will join us on a full time, permanent basis in return for a competitive salary of £20,000 - £27,000 per annum.