Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
Our Client is looking for someone to join their busy service desk on a temporary basis for 1-3 months.
Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given.
This is a temp - perm role working 37.5 hours per week.
The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase.
This support is offered in several ways - predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up and trade-in services.
Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important.
Posted by Hays Specialist Recruitment Limited • £300/day
3rd Line Support - Inside IR35
As an 3rd Line support your main responsibilities will be supporting Infrastructure solutions across the business: provide expertise in hardware, software, and user support, manage scanning and printing services, network and cybersecurity, collaborate with Infrastructure Vendors for service provision and issue resolution, support all IT services across 5 sites, enhance team professionalism and technical capabilities.
We are seeking a 3rd Line Support to join an exciting client's team on a temporary basis.
You will need experience working in third line support or as an infrastructure engineer.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.