You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
We are on the lookout for a Technical Support Advisor to join our well-established international client based in Camberley on an initial 6 month contract opportunity.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
Deliver on-site 1st and 2nd line technical support with occasional travel to regional gardens required.
General
IT SUPPORT TECHNICIAN - 13 WEEK TEMP POSITION - INSIDE IR35
Loriens Edinburgh based Public sector client is looking for a experienced IT Support Technician to join their team on an initial short term contract, working fully remotely.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
Experience Required
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.