Provide Technical Support and assistance via telephone, social media, emails or any.
General
The successful Technical Support Engineer will also involve ensuring all product related enquires/technical information is accurately documented and communicated in the form of knowledge articles / Service manual to all interested parties through the correct channels, whilst maintaining a strong customer experience throughout the customers' journey.
Other means of communication which enables any customer to resolve their issue first
Posted by Global Technology Solutions Ltd • £32K/yr to £35K/yr
Working Conditions
This is a full-time position with some flexibility of hybrid working, including office-based, home-based, and on-site at customer locations.
While normal office hours are observed, occasional out-of-hours duties may be required, including travel to client sites.
General
WFH is noncontractual, will only be permitted with prior authorisation from the position's line manager or Director, and is be determined by business needs)
The NET Recruit team are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician with application experience to join their team.
General
The company in question also believe in providing their employees with a holistic experience, therefore the opportunity is open to work a number of roles within the organisation to find the one best-suited and preferred for you.
The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.