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Shift Pattern: Your working rota will be fixed with a mixture of the following shift patterns: Monday to Saturday - 6am to 2pm, 10am to 6pm and 2pm to 10pm. Recruitment Partner: About the role This is a prime developmental role, ideal for those who have a desire to work in a creative environment. This is your opportunity to work in a fundamental role within our business to give you unique skills and important experience, including quality and compliance of orders that are distributed to over 530 Stores. Working in a fast-paced warehouse environment the operation is efficient, modern and supported by automation and technology. Reporting directly into the Lead Pharmacist you will be part of a team of pharmacy experts, including 4 Pharmacists and 4 ACPTs. ABOUT THE ROLEOur Boots Dispensing Support Pharmacy (DSP) provides an efficient and unique dispensing support service for Boots stores to ensure that patients receive the right medicines, on time, and help store colleagues provide complete care to their customers. Patient safety is at the heart of everything we do and there is a requirement for compliance with operating procedures and for order and quality. Reporting into the Preston DSP, you'll lead the delivery of an excellent pharmacy operations and governance platform, support DSP pharmacy operations and professional standards issues, working in partnership with the DSP leadership, pharmacy and operations team to ensure all relevant issues are resolved and/or escalated.Your working rota will be fixed with a mixture of the following shift patterns: Monday to Saturday - 6am to 2pm, 10am to 6pm and 2pm to 10pm. WHAT YOU'LL BE DOING A supporting and challenging partner to the DSP team, responsible for quality and compliance and professional standards.Analyse operational and performance indicators (e.g. DSP KPIs, Operational Guides, Patient Safety Review and Weekly Clinical Governance checklist) to adopt a risk-based approach to pharmacy standards thereby improving the operational and governance platforms.Lead the investigation of dispensing incidents, whilst supporting our people, and professional and operational practice. Providing guidance with the follow up of any remedial actions to restore the required operational and governance platform, linking in with the CPO. Ensuring all clinical and quality incidents are correctly investigated and recorded by following procedures which are in line with audit and risk management.Demonstrate passion for operational excellence and creates a climate where we don't walk past less than the best in our standards across DSP with a requisite focus on our complex area of the business Lead the pharmacy operations and clinical governance agenda with pace, working to remove complexity and enabling simplicity to deliver great patient centred care.Coach and inspire pharmacists, ACPTs and colleagues to develop their capability and embed best practice through support and challengeLead a safety-first culture by ensuring patient safety and H&S standards are adhered to and reviewed appropriately.Work in collaboration with the DSP leadership team to ensure adherence to the continuous improvement agenda about the clinical and quality agenda.Build powerful relationships across the business, inspiring and influencing others to create the best pharmacy experience for customers.Accountable for the escalation process in the event of an incident via D90 team to the business. What you'll need to have Registered Pharmacist with high credibility internally and externally.Experience of community pharmacy in a large multiple, ideally with a pharmacy operations/clinical governance focus.Sound commercial awareness and line management experience of stores.Proficient at verbal and written communincation, with remote leadership capability.Demonstrates a sound understanding of our store team capability requirements needed to meet those of the local healthcare environment.Has completed and has understanding of relevant mandatory training e.g. information governance, safeguarding training and WBA Clinical Services policy. Our benefits Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite
This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation is a reputable and multiple-award winning entity in the Financial Services industry, with a sizeable global workforce. Operating across various locations nationally this role will be focused on the northwest based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an escalation point for 2nd line application tickets and provide support and training materials for applications. There is also the opportunity to travel to various sites around the Northwest including Preston, Manchester, Lancaster, Liverpool and Nottingham serving as a number 1 point of contact for IT across the northwest. Oversee IT risk assessments and ensure compliance with industry standards. Assist in the creation of a service improvement plan and regularly create documentation on process updates. Provide technical leadership and guidance to users in a professional manner. The ability to create strong relationships with all internal and external members of staff. Profile A successful IT Service Lead should have: Relevant experience and/or IT qualifications (CompTIA, ITIL etc). Proven years of experience in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with root cause analysis mindset. Exceptional communication skills, both written and verbal. Job Offer An attractive salary package around £40,000 - 45,000 per annum. Opportunity to work in a diverse, inclusive and vibrant team environment. Comprehensive benefits package, including holiday leave and other perks. Opportunity to grow and develop your career within the Financial Services industry. Flexible working options, promoting work-life balance. This role will be 4 days onsite, with travel to other office required (expenses paid.) We encourage all equip candidates who are eager to accept new challenges and grow professionally to apply for the IT Service Lead role in Preston.