Operations Support
BB10, Burnley
Days: 9 am to 5pm
Salary: £24,000 to £28,000
24 days holidays per year, plus bank holidays
Permanent Contract
The Operations support role is to provide support/assistance to the Sales and Installation teams, to enable them to deliver business to the highest standard possible, for our IT client.
Skills required
- Excellent communication (written and verbal), and interpersonal skills
- Able to work independently, efficiently and be self-motivated.
- Excellent organisational and multitasking skills
- Honesty and trustworthy
- Proficient in Microsoft Office suite - especially Outlook and Excel
- IT device repair and testing
- Excellent attention to detail
Essential
- Driving license - full clean UK driving license
- Computer repair knowledge and experience
Responsibilities and duties
Customer Equipment Returns
- The recording and management of customer returns
- Identification of device warranty status
- The triage of returned equipment
- Parts identification and ordering for repairs
- The repair of customer devices - PC's, Laptops, Tablets
- Testing and quality checking of customer repairs
- Packing and dispatch of customer devices for delivery
Stock related activities
- Maintaining installation equipment stock levels (cables, brackets etc)
- Recording and communicating refurbished stock levels to the sales team
- Maintaining and recording the support stock equipment
- Processing incoming deliveries and recording deliveries
- Booking couriers and packaging items ahead of shipping
Scheduling activities
- Controlling, recording, and communicating the installation schedule for the sales and installation team
- Liaising with sales and accounts regarding stock availability and schedules
Pre-installation activities
- Pre-installation activities
- Gathering installation equipment ahead of works
- Checking and preparing refurbished equipment ahead of installations
- Preparing end user devices before dispatch (memory upgrades, AIO builds)
Post installation activities
- Re-stocking unused installation equipment
Post sales activities
- Recording sold equipment onto company database
- Recording and managing customer support issues with manufacturers
- Triage of customer issues to establish correct support requirements
- Processing of equipment returned to CC for repair
General Housekeeping activities
- Disposing of rubbish from the office and workshop
- Keeping the workshop and office tidy and safe
Role development and future activities
- Performing site surveys for sales team to accurately cost jobs
- Other duties as assigned.