Posted by Trapeze Recruitment Services Limited • £25K/yr to £26K/yr
Your day-to-day duties will be taking incoming escalated service requests from the Remote Support Engineers.
You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues and maintain a healthy technology and security standard across your customers' technology stack.
This includes the need to potentially attend client sites - for anything that cannot be resolved remotely.
Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Join our client's dynamic and innovative technology recruitment team, which they specialise in connecting top tech talent with leading companies in the industry.
Our client are passionate about the tech sector and are dedicated to helping their clients build high-performing teams by matching them with the best candidates in the market.
We are looking to hire a Technical Support Engineer Apprentice to provide services to our clients who we provide a full range of IT services to.
Employer description
We are dedicated to providing innovative and reliable IT solutions through IT consultancy, managed services, networking, and cloud computing.
With years of experience as a trusted Managed Services Provider, SimpleIT4u bring a wealth of knowledge and expertise to our clients, delivering reliable and effective IT solutions for businesses of all sizes.
Provide 1st / 2nd line technical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers.
General
Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support.
We are recruiting for a 1st / 2nd Line Desktop Support Engineer to join an MSP.
My client are seeking Senior or Consultant level Arboriculturalists in the UK to join their expanding team.
You will get all the assistance you require to advance your careers and personal development as a people-focused consultancy.
We provide flexible and remote work arrangements, a yearly performance-based bonus, an employee assistance programme, 24 days of annual leave (which can increase to 35 days for senior management), time off in lieu of longer leave periods for professional growth, and substantial training and development support.