Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
General
This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation.
Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support.
The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees.
These roles will have a hybrid working style and be based in London.
An exciting opportunity has become available for Customer Service Advisors to join our clients team on a full-time, temporary basis.
This is a fully office based role based in Sheffield.
Training for the first week, from 1 July 2024, will be Monday to Friday 9am until 5pm and after training, the working hours will be Monday to Friday 10am until 7pm with the possibility of working Saturday from 9am until 1pm.
Within this contract you will be responsible for bringing high level IT expertise to both pre-sales and post-sales activities as well as being the point of contact for complex IT solutions.
You will also be responsible for the integration of products into customer environments, including the development of required interface solutions to 3rd party systems.
Our client is a global technology business that covers a number of sectors including medical, based in Manchester.