An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Technical Support Engineer.
You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation.
Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.
Posted by vertex-it-solutions • £35K/yr to £38K/yr
Role
2nd Line On-site Support Engineer - 5 days per week
An opportunity has arisen for a Technical Support Engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers.
Posted by Proactive Solutions Group Ltd • £40K/yr to £50K/yr
3rd Line Support Engineer / IT Support Engineer / Technical Support Engineer.
We are seeking a highly motivated and experienced Senior Technical Support Analyst (Microsoft 365 Specialist) to join an expanding team.
The 3rd Line Engineer / IT Support Engineer / Technical Support Engineer role requires an experience level of 8 years in a similar role and is hybrid working on a 60/40 split (60% in the office, 40% from home) from one of our offices.
Posted by Pinpoint Resourcing Ltd • £35K/yr to £40K/yr
Duties
Provide technical support for queries raised via the Mailbox.
Primary support for escalated Support Requests (8000users) via the Support System, ensuring prompt assessment and triage of issues and assigning requests to relevant Teams as required.
Systems Support Analyst
Pinpoint Resourcing are working with a membership organisation in Central London, who are looking for a Systems Support Analyst to join a team and help with the customer membership systems.
Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5.
We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here.
We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams.
Act as expert resource on Octavia projects and programmes Step up to cover for Cloud Architect and Cyber Security Officer during periods of their absence Customer Service Be responsible for all assigned
To support the smooth operational running of Octavia's DT Infrastructure and Applications.Key Responsibilities Infrastructure Provide second and third-line support of issues regarding the DT and communications infrastructure, in accordance with service level targets as set by the DT Service Delivery Manager Receive triaged incident reports and service requests from Service Delivery (first/second line), Technology Delivery (projects) and Architecture Governance (change & third line) managers and ensure delivery of technology is executed within defined processes and policy Where necessary, to consult with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, to Desk Side Support, Architecture function, and Application analysts Maintain and conduct minor changes to Puzzel, Teams telecommunications system, mixed network switches and firewalls Conduct routine initiative-taking tasks and monitor systems to reduce system downtime React to system alerts and troubleshoot, act, or escalate as appropriate Ensure the robustness and reliability of all DT equipment and systems across all sites Ensure that all DT equipment and software is appropriately asset tagged and asset managed in accordance with policy To ensure that any obsolete/redundant DT equipment is disposed of securely in line with policy and in accordance with legislation (ie, Data Protection/WEEE Directive) Ensure adequate documentation of all aspects of the DT infrastructure and processes Recommend ways for DT Team to improve its effectiveness and service, including hardware and network enhancements Support and engage with the design of network services deployed across Octavia locations Lead Desk side support staff when engaged on project and change activities.
To provide an efficient and cost-effective delivery of and second and third-line support for information systems and related technology services within Octavia.