Based in Long Crendon, our client is looking for a Customer Support & Technical Sales Agent for an e-commerce business retailing electrical components and accessories.
The role requires the successful candidate to understand and learn various aspects of DC battery systems and related equipment to advise customers, so they will need to be able to demonstrate experience of technical sales/support or have an appropriate technical background.
This is a key, customer-facing role in a small but busy and growing business.
Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
The Technical Operations Team provide a 2nd/3rd line level technical support to UK business customers.
About The Role
Through a culture of collaboration, learning and opportunity, Customer Support is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency.