My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
2nd Line Technical Support £30,000 Newcastle On-site
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
Successful candidates will have an in-depth knowledge in access controls and will also provide technical support, troubleshooting assistance and provide resolutions to customers via email and telephone.
They are now looking for a Technical Support Engineer due to the growth of the business.
Our client is a global manufacturer who specialises in electronic gates and access controls security systems.
Troubleshoot both 1st line and escalated technical issues, offering guidance and managing changes for their software clients, providing timely customer feedback.
General
As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients.
My client is a fast-growing software business that has embarked on significant growth to become the market leader in their sector.