Our client the UK's leading designer, manufacturer, and installer of bespoke physical security products are looking for a Technical Support Advisor/Engineer to join them on a full time permanent basis.
We would like to clarify that this role does not entail any IT-related duties.
Additionally, it is important to note that this position is not field-based, meaning the responsibilities do not require physical presence outside of the designated workplace.
We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team.
You're great with customers and you have a passion for digital technology and IT You're looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills.
You're looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment.
As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to customers or end-users.
We are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford.
You will be the first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.
Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization?
Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues.
Do you want to expand your IT career within a join an new and exciting company.
We are absolutely thrilled to be working alongside our Award Winning Construction Manufacturing client as we look to recruit for a customer-focused Technical Services Advisor.
As our successful candidate you will be responsible for ensuring that all incoming technical enquiries are dealt with in a timely and professional manner.
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