Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service.
Key Responsibilities:
- Provide first-level contact and problem resolution for all users with software and application problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Escalate unresolved calls to appropriate support team member.
- Document incident resolutions and maintain logs of the issues handled or escalated.
- Work with vendor support contacts to resolve technical issues within the desktop environment.
- Recommend procedures and standards to improve the efficiency and effectiveness of the help desk.
The right person will have a good mix of:
- A minimum of 2 years' experience in a helpdesk or technical support role.
- Proven track record in supporting customers/clients effectively.
- Excellent problem-solving skills and a strong customer-oriented focus.
- A proactive approach to preventing and resolving issues.
- Excellent communication and interpersonal skills, with a flair for dealing with various levels of technical users and clients.
To discuss in detail, please apply today