We are looking for a Technical Support Advisor to become a valuable part of our client's close-knit team.
You're great with customers and you have a passion for digital technology and IT You're looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills.
You're looking to join a company where your efforts are valued and where you can visibly witness the meaningful impact you create, all within a supportive and collaborative work environment.
Our client the UK's leading designer, manufacturer, and installer of bespoke physical security products are looking for a Customer Support Advisor/Engineer to join them on a full time permanent basis.
We would like to clarify that this role does not entail any IT-related duties.
Additionally, it is important to note that this position is not field-based, meaning the responsibilities do not require physical presence outside of the designated workplace.
We are absolutely thrilled to be working alongside our Award Winning Construction Manufacturing client as we look to recruit for a customer-focused Technical Services Advisor.
As our successful candidate you will be responsible for ensuring that all incoming technical enquiries are dealt with in a timely and professional manner.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.
To provide specialist support for military applications, land and sea based.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.