We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.
Positioned under the Enterprise Architect, the Technical Architect is responsible for consulting on, designing, and deploying technical solutions, while also guiding the evolution of technical architecture.
Your new role
The IT Technical Architect's role is pivotal in defining and delivering technical solutions that are innovative, cost-effective, and efficient.
The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations.
The role will involve incident and request management at the customer's sites.
Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance.