Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Length: Permanent, full-time
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
They are the key link between the manufacturer and the end user, with no customer too small they cover all types of customers from installers, consultants, specifiers, facility managers etc.
A leading supplier of both domestic and commercial climate control units.
Partnering 2 of the market leading manufacturers with their products they are also part of a larger group who are an absolute giant in the HVAC industry.