Posted by RecruitmentRevolution.com • £40K/yr to £45K/yr
This is a fantastic opportunity for an experienced IT Services Support Manager to join a leading and growing Enterprise IT Consultancy with offices all over the world.
We pride ourselves on adding the very best to our team; people who bring not only the right skills, but ambition, ideas and drive to help us achieve our business growth.
If that sounds like you, we want to hear from you...
Posted by Peel Recruitment and Solutions Ltd • £35K/yr to £45K/yr
Summary
Your role will focus on managing the service and operations teams, resolving technical issues quickly and improving service quality.
As the Service Manager, you will oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
You will also work with customers to understand their needs, ensuring the IT and Telecom systems operate efficiently and meet service-level expectations.
TNS (Transaction Network Services) is looking for a motivated and customer-oriented Operations Support Technician, to work within their Payment Markets division.
General
Come join the excellence!
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.