Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.
Posted by Strategic Resources ERC Ltd • £600/day to £650/day
Job description and objectives
This role will be responsible for all IT operational aspects, ensuring the organisation, implementation, monitoring, and management of all Company's IT systems, infrastructure, equipment, and service providers (including EV Charging platforms, ERP, desktop applications, security, operating systems, databases and hardware).
PAYE Contract role initially to go Staff in the long-term.
Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Document fixes for use by others within a knowledge base system.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.