- Providing high level, quality and timely support to retail, head office and warehouse personnel in line with KPIs and SLAs.
- Act as the first point of contact for retail support, including EPOS, Back Office, Tablets and associated infrastructure.
- Build strong relationships with end users and members of the IT team.
- Provide a spontaneous and quick resolution to incidents or service requests within internal SLAs.
- Maintain the help desk including incidents, faults, service levels and response, trends, resolutions.
- Escalate incidents to the IT Service Desk Manager and other IT team members where appropriate.
- Supporting the team, scheduling, provisioning and undertaking new EPOS/Back Office installations.
- To supply, commission, upgrade and configure Hardware & Software as directed by the IT Service Desk Manager.
- Document and maintain settings and configurations.
- Support internal compliance including maintaining Software License Management, PCI Compliance and Asset Management.
- Carry out duties in accordance with Company and IT Policy and Procedures, contribute to improving and determining standards.
About you
- Previous IT Support experience or hold an IT related degree
- Have customer service experience, with the ability to build rapport easily
- Troubleshooting, diagnostic or IT support skills
- Windows Server administration skills
- UK Driver's license
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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