We are seeking an experienced IT Support Manager to lead our technical support team.
General
We are a dynamic and growing Managed Service Provider (MSP) serving mid-sized businesses across various industries.
We pride ourselves on delivering exceptional IT support and solutions to our clients, ensuring their technology infrastructure runs smoothly and efficiently.
Looking for an experienced Technical Manager to be responsible for leading a helpdesk team of 6, and 5 Field Service Engineers, who providing remote and onsite technical support, on network systems on their clients' sites.
The role requires you to be a level of escalation on service calls to the helpdesk team, applicants therefore need to have come from a technically hands on (ideally 3rd Line) Infrastructure Support / Networking background.
The company provide Networked IT, AV, and IPTV solutions to mostly corporate hospitality environments (hotels).
Our client, based in South Cambridge, is looking for a Technical Service Team Manager to join their team.
The Technical Service Team Manager will report directly to the Managing Director and will lead and develop the service department.
The ideal candidate will have a proven track record in a technical supervisor role within a service function and will have a good technical mind, able to pick up new concepts.
Join our dynamic team as an IT Systems Support Team Leader, where you'll oversee and mentor a team of IT Systems Support Technicians, ensuring exceptional on-site and remote IT support for our clients.
Are you an experienced IT professional with a knack for leadership and a passion for guiding a team to success?
You'll play a crucial role in configuring, maintaining and documenting our clients' backups, disaster recovery, and security solutions, guaranteeing the resilience and security of their digital infrastructure.
Our client are a large, multi-national facilities management organisation and they are hiring a Technical Services Manager to join their team on a permanent basis.
This role will offer the opportunity to work at a prestigious site in central London.Your new role
As the Digital Solutions Technical Support, you'll play a crucial role in maintaining the reliability and efficiency of our client SMTGB's digital solutions.
Reporting into the Site Solutions manager you'll provide a 1st line 'triage' service, supporting internal and external customers on digital solution inquiries.
You'll investigate and help troubleshoot equipment issues involving; Connectivity, Registrations, Activations, Applications, Data feeds and Reports, while assisting technical experts deliver remote and/or first fix resolutions with equipment breakdown.
This is a key role within our Management Team as the Technical Services Delivery Manager you will be involved in managing a Technical Services Team (currently 12) and provide effective project planning for jobs/projects.
You will be responsible for ensuring a high-quality level of service is consistently delivered to all our customers and be able to identify and solve issues as part of the Management Team.
With excellent communication skills, you need to be an all-rounder who is driven by customer service.
Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
Come and join us as a highly skilled and motivated Platform Operations Manager joining our newly created IT team to help deliver exceptional customer support to our customers and colleagues.
This Platform Operations Manager role requires strong leadership skills, technical expertise, and a customer-centric mindset.
The Role
As our new Platform Operations Manager / Service Desk Manager, you will take on a pivotal role in our organisation.
You will be the person providing technical support to employees and ultimately be responsible for maintaining and supporting the companies IT systems, hardware, software, and all other network infrastructures.
The role would suit someone experienced in a varied IT Manager supporting a fast paced and growing business.
RESPONSIBILITIES AND DUTIES
Supporting the Logistics Director with managing the Warehouse Management System.