We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.
Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
There will be a potential for the role to be made permanent or extended.
We are looking for Team Leaders to join our call centre in Dover on a 9-month fixed-term contract.
General
You will work as part of our vibrant and committed Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.
Data Administrator (Rough Sleeping Drug & Alcohol Team)
We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives.
For more than 25 years we have been working with people to build positive and productive lives, whatever their past.