The Technical Business Analyst works within the Booker IS department, and is responsible for delivering effective, secure and efficient systems in digital to help improve customer satisfaction and cash profit.
About the role
The IS team work closely with the Booker Digital team to ensure the systems deliver a seamless end user online experience to our customers.
As an IS Analyst (Support) working within the Booker IS team, you will ensure service availability, security and performance across multiple systems to help improve customer happiness and cash profit.
The ideal candidate will have experience of service management, critical issue procedures, incident management, and customer support.
The IS Analyst for Mobile Devices within in the IS Workplace Systems team of Booker, and is responsible for delivering effective, secure and efficient mobile device management to help improve customer satisfaction and cash profit.
The role is primarily responsible for helping to lead the build, issue, support and security aspects of mobile devices issued to colleagues and users throughout the Stores, Distribution Centres and Offices of Booker, found in various locations throughout the UK.