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A new opportunity has arisen supporting US Customers in an award-winning business. You'll be based in the company's new offices in Farnborough, which are amazing and offer everything you could wish for throughout your day ! This role will be looking after US customers from 2pm to 10pm, Tuesday to Saturday. When you join, you'll have a great training programme to support you as you provide 1st class service to customers. The role would suit bright, friendly candidates with some customer service experience, possibly in retail, hospitality, or a similar environment. What's involved: Helping customers with email, phone, and live chat queries Responding to queries and comments via Facebook, Twitter, and Instagram Answering general queries about the website and mobile app General admin and supporting the management team as needed What we're looking for: Ability to juggle multiple tasks Strong written and verbal communication Quick to learn new systems and software Happy in a busy team or working independently Some flexibility with working hours Good knowledge of MS Office and Google Docs and Sheets The starting salary for this role is £24,960 with regular increases as your experience grows. You'll be working in a modern, innovative company offering 25 days holiday, your birthday off, long service awards, free hot drinks and fruit, and loads more benefits and perks. To reward your hard work and keep you motivated, there is also a performance related reward scheme which ranges from £500 to £1000! Apply now to join this ground-breaking business that's committed to developing amazing careers!
We are an international manufacturing and engineering company supplying equipment to customers worldwide. Due to our continued success, we are seeking a Customer Service and Sales Support Administrator to join our UK Head Office based in Farnborough. You will be supporting our customers Worldwide to manage their requests for spare parts, once trained provide spare parts information and advice plus carry out the associated administration and customer service tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension. We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous customer service experience who also have good administration skills and have an interest in learning our technical product range. You can have gained your customer service and admin experience from any sector, as we are happy to provide full training on our business and product range but you must be keen to learn our technical products. We can offer the opportunity to secure a Mon to Fri office based role and progress your career as you learn our business and our product ranges. You will be providing the highest levels of customer service by phone or email and accurately complete all of the administration surrounding our customer orders through to delivery. We will also consider Graduates with a relevant engineering qualification and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development. The role provides a key aftermarket contact point who is recognised by customers as a technically capable trusted advisor. Key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket sales and efficiency. Your responsibility will be for export spare part sales, within international markets and all administration for aftermarket sales. You will be required to correctly identify, quote and process spare part orders. The successful candidate will also be responsible for the below: Working with our Export customer to manage requests for spare parts. Liaising with customers Worldwide eg Australia, US and Asia. Liaising with customer via phone and email regarding their spare part requests and sales orders. Provide customer quotations. Upon authorisation, order processing and raising order acknowledgements for spare parts orders. Following customer requests through from initial enquiry for parts through to delivery, chasing parts orders with our suppliers and manufacturing teams. Ensure all customer requests are handled professionally and in a timely manner. Responsible for all administration surrounding aftermarket sales orders in a timely and accurate manner utilising our systems fully. Providing cover for colleagues in Scheduling and Invoicing. To be successful in this role you must be capable of learning technical product information, have excellent attention to detail and administrative skills, the ability to work as part of a team and have an excellent attitude and ability for customer care. You should be keen to learn and progress within the business. In return we can offer Monday to Friday working hours, generous starting salary plus an excellent benefits package and hybrid working along with full training on our product range. Please submit your CV asap for immediate consideration.
Office Administrator / Customer Service Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities. The Office Administrator / Customer Service key responsibilities: General Office Duties: Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers). Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks. Assist in the organization and filing of documents, contracts, and records. Handle data entry tasks and maintain accurate records. Coordinate and schedule deliveries. Provide administrative support to the team as needed. Customer Care: Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person. Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience. Effectively communicate repair status, timelines, and relevant information to customers. Verifying that customers' account status is in compliance and that payments have been received before releasing goods. Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction. Keep accurate records of customer interactions and requests for future reference. During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle. Invoicing and Financial Administration: Generate and manage invoices for repair services, ensuring accuracy and completeness. Verify that all invoices are compliant with legal requirements and company policies. Coordinate with the accounting department to reconcile payments and outstanding balances. Assist in the collection of outstanding payments and follow up on unpaid invoices. Maintain organized financial records for easy retrieval and auditing purposes. Skills and Experience Required - Essential Proven experience as an Office Administrator or in a similar administrative role. Excellent communication and customer service skills to provide exceptional customer care. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software. Excellent organisational and time management skills, with the ability to multitask effectively Strong attention to detail and accuracy in data entry. Ability to multitask and prioritize tasks effectively. Knowledge of legal requirements related to invoicing and purchasing is a plus Ability to work independently and as part of a team. High level of professionalism and confidentiality when handling sensitive information. Driving License Educated to GCSE level or equivalent The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday Proactive People is an employment business and agency
Your new company Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Direct Sales Advisor to join our client on an ongoing long-term temporary assignment. Location: Farnborough, UK. (Candidates should be based within a reasonable commute)Assignment type: Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)Working environment: Hybrid working: 3 days in the office - 2 days at home is an option after training (1-3 months) based on a blended approach.Hours per week: 37.5Pay rate: £18.38 Your new role To increase customer sales and retention within the Direct Sales department and be an integral part of delivering the team objectives. This will involve developing new business opportunities, process efficiencies, self-service developments and true value through service across the EOC journey. To follow a regulated & compliant process to assist the customer in their financing options and ensure that the data protection procedures are followed when it comes to the treatment of customer data. Managing the customer journey from quote stage to completion and ensuring this is adhered to within agreed timescales. Documentation is sent in a timely fashion and deals are processed when required. Providing telephony support for both inbound and outbound interactions as well as email communications. Advisors should be logged into the phones as a priority. Building relationships with a wide variety of internal and external stakeholders to ensure tasks are dealt with expediently. Challenge and suggest improvements to existing processes. Identify new business opportunities, process efficiencies and self-service development What you'll need to succeed Proven success and experience as a telephone based B2C sales advisor/ Insurance /regulated advisor. Motivated to provide exceptional customer service combined with a tenacious and results-orientated approach. Knowledge of FCA and TCF regulations desirable Ability to work well as a part of a team. What you'll get in return Pension On-site canteen Free parking 35 Days Holiday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk